DAY 1 | 30 November 2021 | 16:50 (GMT +01:00)
Session prepared with Janne Rasmussen, MedCom
📝 Session abstract
Hybrid health and care are terms that have hit the headlines in 2021. Much has changed during the experiences undergone by health and care services under the pressures of the COVID-19 crisis and its associated lockdowns. Clearly, change – toward digital health solutions – is not only on the horizon in Europe it is happening all around the globe. There has been a rapid increase in the number of digital health solutions out there on the market. Today’s challenge is to move towards much fuller adoption. How to integrate, validate, set up, run, and be responsible for the next generation of digital solutions and systems?
This session provides a showcase of different ways in which to develop better integration of services. It offers examples of how countries and regions have responded to the needs of citizen-centred health and care systems based on digital technologies. It provides elements for a lively dialogue among experts and attendees from a variety of initiatives and projects that focus on where next with getting people on board. When putting citizens at the centre, all sorts of opportunities – and all sorts of questions – arise.
In relation with the Imagining 2029 workstream Hybrid-care – mainstreaming virtual care with new models of care.
🕐 Session Programme
► 16:50 CET Session Introduction
Janne Rasmussen, MedCom & Director of the EHTEL Board
This session looks at different digital health solutions that have made efforts to integrate services better. Several examples of how countries and regions have responded to the needs of citizen-centred health and care systems based on digital technologies are introduced, one of which is Denmark. They have concrete systems and services already implemented, and even implemented at speed. In all cases, it is vitally important to get people on board. When putting citizens at the centre, all sorts of opportunities and questions arise. In this session, after a series of presentations, a debate will be facilitated among the panellists about the key concerns surrounding citizen-centricity and people-centricity.
► 16:53 CET Making health data accessible and understandable for citizens in Denmark
Michael Johansen, Chief Consultant, MedCom
Citizens’ access to their health information through systems, portals and especially apps is growing. Having access to your own health information, however, does not automatically enable you to understand it and, hence, use it proactively. Health and care systems need to take responsibility for this and ensure that a truly citizen-centric approach is incorporated in the applications it offers as part of delivering health and care services. MedCom has conducted a research and stakeholder-based analysis, in respect to its test and certification processes of health data exchange. It shows how the same data (e.g., a laboratory result) should be displayed differently to citizens and to health care professionals, but uniformly across the different public health applications that citizens use. The work has resulted in a truly citizen-centric ‘design’ of laboratory results, including COVID-19 tests, which is being implemented in Denmark’s MyGP app and other digital services.
► 17:00 CET MedMij: Sharing personal health data – Safe and secure
Bart de Gans, MedMij, The Netherlands
MedMij, from the Netherlands, is an enabler that provides a service, a label, standard, or ‘framework’ for the exchange of data between care users and providers. This citizen-centric form of data sharing can facilitate citizens to play a longer-term role in health and care developments. People can generally get more involved in moving towards a longer-term strategy for health and care data sharing.
► 17:08 CET Learning from patients – the TEC Cymru experience
Mike Ogonovsky, TEC Cymru & Aneurin Bevan University Health Board, Wales, United Kingdom
This overview will illustrate how attentive Welsh digital health services have been to the needs of citizens in the design of their systems and services, and how the resulting data has confirmed some expectations. Moreover, it has shown some interesting, and even surprising, new trends.
Michael Johansen, MedCom, Denmark
Bart de Gans, MedMij, Netherlands
Mike Ogonovsky, TEC Cymru & Aneurin Bevan University Health Board, Wales, United Kingdom
Jelina Malinina, BEUC, Belgium